Denham is a limited liability company and is incorporated in the Netherlands.

Registered address:
Denham The Jeanmaker B.V. (HQ)
Hellingbaan 432
1033 DB Amsterdam
The Netherlands

Telephone number: +31 (0)20 344 91 34
Denham can be reached from Mondays to Fridays, from 9:00 a.m. to 5:00 p.m. CET

Email address: info@denham.com

Chamber of Commerce number: 57908680
VAT registration number: NL852788022B01

The official websites of DENHAM include the following: www.denhamthejeanmaker.com, www.denham.com, www.denhamjapan.com, www.denhamsa.co.za

By placing an order, you are offering to purchase an item on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.

3.1. Eligibility to order
To place an order with Denham, you must be at least 18 years old, be a consumer (not a reseller) and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate. Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.

3.2. Order confirmation
When you place an order on our Service, we will send you an order confirmation email. Please note that the confirmation email is an acknowledgement that we have received your order, but it is not an acceptance of your order.

Once you have checked out and have received your order confirmation email, neither you nor we will be able to make any changes to your order, so please make sure that everything is correct.

3.3. Acceptance and shipping confirmation
All orders placed by you are subject to acceptance by us. Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.

By placing an order with us, you agree to receive
communications from us either via email or text message and will be
automatically added to our mailing list. You must manually unsubscribe from our
newsletters to opt out of our communications. 


3.4. Right to reject
We may, at our discretion, choose not to accept your order for any reason without any liability to you. Examples of when we may not accept your order are as follows:

The product ordered is unavailable from stock;
Our inability to obtain authorisation of payment;
The identification of an error within the product information, including price or promotion;
If we suspect any fraudulent activity;
If shipping restrictions may apply to a product.

If we are unable to deliver within accordance to the terms in the confirmation, we will contact you and give you the opportunity to cancel the order. If we have already received payment, we will refund you the amount.


3.5. Quality of products
We aim to describe the item(s) on the Website as correctly as possible. However, as a result of different image acquisition, display technologies, or other technical reasons, minor differences in colour and other variations in item(s) are possible. Denham cannot be held responsible for any such discrepancy.

4.1. Price
The prices shown on the Website include Dutch VAT of 21%. Prices are quoted in Euro (EUR) and do not include service, payment, or delivery.

The prices shown on the Service may vary from time to time. Denham is not bound by the price until Denham has accepted the order by sending the shipping confirmation to you. Denham reserves the right to change, limit, or terminate any special offers or discounts at any time. Please note that the prices between our physical stores and the Website may vary.

4.2. Price changes
We always try and ensure that all prices on the Service are accurate, however, errors may occur. If we discover an error in the price of any item(s) which you have ordered, we will notify you by email about the price change and give you the option to reconfirm your order at the correct price or cancel the order. If we are unable to contact you, your order will be cancelled. Denham reserves the right to cancel any order prior to our acceptance of the order. If we have already received payment for a cancelled order, we will refund you the amount of the purchase. We are not able to compensate price differences with placing orders or returns.

The price of an item I ordered online has changed. Can I get the difference back?

Unfortunately, it is not possible to receive a partial payment back if the price on an item has changed during a sale period. If the item is still in stock online, you can choose to return your item for a refund. If prices have changed for any other reason, then please contact our customer service team.

4.3. Promotional code disclaimer
Promotional codes are only applicable on full-priced items, not on sale items. For further details, please check the code’s full terms and conditions.

Voucher codes are applicable on an order containing both full price and sale items. The value of a voucher code with an amount will be divided per product when the order contains 2 or more items. For an order of only one item, the amount will be deducted from the item’s total price. After a return, the refunded amount will not include the amount paid by voucher, but will be in the form of a new voucher. Please contact our customer service, who will provide you with a new voucher code.

If you are still having trouble using your promotional or voucher code, please contact our Customer Service Team and we will provide you with a new code.

Discount and voucher codes cannot be applied on orders that have been placed and paid for already.

Collaborations are excluded from promotions and discounts.

4.4. General sale/promotions disclaimer
Unless otherwise stated, the final price already reflects any discount. All sale items are limited to available stock. DENHAM reserves the right to change discount and offers on products without any prior notice.

4.5. Payments
We accept payments with Visa, MasterCard, Paypal, and iDeal.

When paying by card you will be asked for the card number, its period of validity and the CVC code. We make use of MasterCard SecureCode and SSL encryption, which prevent unauthorised access to card details. We do not store card numbers after the transaction has been completed. For more information, you can take a look at our Privacy Policy.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason, authorise payment, then you will be notified immediately at the checkout.

4.6. Tax
Please note that local charges (customs duty, sales tax) may apply, depending on your region and local customs duties. The charges are at your own expense.

5.1 Shipping details
We provide shipping using our partners BPost, Budbee, Colissimo, DPD, GLS, PostNL, Royal Mail, and UPS. Shipping rates are applied per order. The exact shipping rates depend on the country to which your order is being delivered. All packages are insured and have a tracking number so the package can be tracked. This tracking number will be shared in the shipping confirmation email.

5.2. Shipping costs and delivery time
We provide free EU delivery for orders over €180 and to the US for orders over $300. For orders below we calculate respectively €3.95 (Belgium, France, Spain & the Netherlands), €4.95 (Austria & Germany), €5.95 (Luxemburg), €9.95 (Czech Republic, Italy & Poland) and $50.00.

For orders to the UK, we charge a £15.00 delivery fee.

We aim to deliver your order within the number of days shown for your country in the table above. However, sometimes deliveries may take longer, particularly during busy sale periods. Saturday and Sunday are not considered working days. If you have not received your delivery within the number of days shown for your country in the table above, please contact our Customer Service. Please note that we are not held responsible for any delays resulting from postal delays.

6.1 Right of return

You have the right to return unused purchased items within 15 days, without giving any reason. To exercise this right, use the Return Form and included it in the package you received. You cannot return items ordered through our Website at one of our physical stores.

The following steps need to be taken in case of return:

In the RETURN column, check the box of the item(s) you wish to return. Please also fill in your reason selected from the reason codes below.
Pack your item(s) back in the box and include this Return Form.

Please return your items and the return form to the following address:

DENHAM / Bleckmann Oldenzaal
Schelmaatstraat 9
7575 BC Oldenzaal
The Netherlands

Return costs are at your own expense for the Netherlands and the United States. Free returns for the other countries.
If you are returning a parcel from outside the European Union, please ensure three Commercial Invoices are placed inside the parcel. You can find them here.
That’s it! Once your return parcel has reached our warehouse, we will process your refund immediately. Please note it may take up to one week for the refund to appear (depending on your original payment method).


All original packaging with pricing, labels, and hangtags must be intact. No tape is to be attached to the product or the item(s) packaging. All item(s) must be returned in a box to protect their form. Returns that do not meet our policy will not be accepted and will be returned to you.

Underwear can only be returned if they are unopened in the original packaging, unworn and in original state - with all the labels attached.

For any questions about your order, return or the Return Form, please contact Customer Service.

6.2. Refund information

If you return your entire order, we will refund all costs including the original delivery costs. If you return a portion of your order (ie: one of three products you purchased), we will reimburse you for the cost of the returned item only. All reimbursements will be paid within 10 days from the date we receive the returned product(s). We will reimburse you using the same method of payment that you used to make the original transaction unless we arrange a different method with you; you will not be charged any fees for such repayments under any circumstances.

All Denham item(s) come with a one-year warranty against faults in materials and manufacture. This warranty period may vary depending on the statutory law of the country where the item is shipped. This warranty covers production faults, but not wear-and-tear from regular use.

If you believe you have a warranty claim concerning an online purchase, please contact Customer Service. Send them an email and include your original order number, photos of the suspected fault and a brief description of the claim. They will decide whether the damage is the result of a manufacturing defect or deviation from factory specifications. If they determine that you have a claim the item(s) will be refunded.

8.1. Errors, inaccuracies and omissions
Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, and availability. At any time and without prior notice, we reserve the right to correct any errors, inaccuracies or omissions; change or update information, or cancel orders if any information is inaccurate.

8.2. Intellectual property rights
All elements on the Website are owned by or licensed to Denham and its affiliates. All elements of the Website including (but not limited to) the general design and the content, can be protected by copyright, moral rights, database rights, trademark and other laws relating to intellectual property rights.

You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use. You may not publish, duplicate, distribute or otherwise reproduce the content to others without prior consent from Denham.

8.3. Limitation of liability
Denham will not be liable for any indirect, direct, additional or consequential damages that may result from the use or content of our Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website; the performance of the products; or otherwise arising in connection with the use of these Terms and Conditions, even if Denham has been advised of the possibility of any such damages.

8.4. Third parties
On our Service(s) you may find third party links that direct you to third-party websites that are not affiliated with us. We are not responsible for these links or for any loss or damage that may arise from the use of them. These websites have their own separate Terms and Conditions as well as privacy policies. Denham is not responsible and cannot be held liable for the content and activities of these websites.

8.5. Invalidity
Each provision of the Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Terms and Conditions.

8.6. Privacy Policy
By placing an order you agree and understand that we may collect, use, store and process your personal information in accordance with our Privacy Policy.

These Terms and Conditions are in accordance with the laws of the Netherlands. In the event of a dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch Courts.

If you have any questions or comments about the Website or the Terms and Conditions, please contact our Customer Service. You can contact them from Monday to Friday between 9:00 a.m. and 5:30 p.m. CET.

Telephone: +31 (0) 20 344 9139
Email: customerservice@denham.com

In general we use cookies to:

• Recognize a computer/device when a user visits our Services;

• Track a computer/device when you navigate on the Services;

• Enable the use of a shopping bag on our Services;

• Prevent fraud and improve the security of our Services;

• Personalise the Services for each user;

• Target advertisements which may be of particular interest to specific users;

• Validate authenticated users sessions;

• Facilitate the use of our Services search engine;

• Collect statistical information about the number of visitors that use our Services.

• Personalise content and ads to provide social media features and to analyse traffic.

We also share information about your use of our Services with our social media Facebook, Instagram and Twitter, advertising and analytics partners who may combine it with other information that you have provided you them or that they have collected from your use of their services. However, once you have used these plug-ins to leave our sites, you should note that we do not have any control over what they do with your data. Therefore, we cannot be responsible nor liable for the protection and privacy of your data nor for their content. You should exercise caution and consult the privacy statement applicable to the website in question.

Below, we have outlined the category of cookies we use and the purposes for which they are used. The law states that we can store ‘functional cookies’ on your device if they are strictly necessary for the operation of our Services. For all other cookies, we need your permission. Our Services use different types of cookies. Some cookies are stored by third party services that appear on our pages (advertising cookies). You can, at any time, change or withdraw your consent from the Cookie Statement. see chapter 4:

Functional cookies: These cookies are required for the basic functionality of the Services and are therefore always enabled. These cookies will remember you as you explore our Services. They help to facilitate the shopping bag and checkout processes and assist in security issues. Otherwise, the Services cannot function properly without these cookies.

Analytic cookies: these cookies are used to collect information in an anonymous and aggregate way. We use, for example, Google Analytics to collect statistics. Read more about this and the possibility to opt out: https://tools.google.com/dlpage/gaoptout/

Targeting or advertising cookies: these cookies are used to deliver relevant ads to you, and they limit the number of times that you see an ad. They also help us to measure the effectiveness of our marketing campaigns.

Unclassified cookies: these cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Social Media cookies: we give you the opportunity to share content found on our Services via social media. For this, you can use the social media plug-ins. If you click on any of these, you will be redirected to the website of the relevant social media party. Once you click through, these parties place cookies.

Most web browsers automatically accept cookies, but you do not have to accept them. You can choose to turn off the cookies by changing your browser settings. Each browser is a little different, so take a look at how it works for your type of browser:

• Internet Explorer: http://support.microsoft.com/gp/cookies/en

• Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies

• Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

• Safari: http://support.apple.com/kb/PH5042

• Opera: http://www.opera.com/browser/tutorials/security/privacy/

• Adobe: http://www.adobe.com/security/flashplayer/articles/lso/

Please note that if you turn off cookies, you may not have access to some features and services on our Website. For example, if you turn off cookies, it will not be possible to place orders.