We offer free delivery on all orders above €180 within the European Union, and above $300 to the United States of America.

You might be charged handling fees and/or taxes if your order passes through international customs. Customers (excluding UK customers) are responsible for paying any additional costs, including but not limited to customs, duties, and taxes.

DENHAM still ships to the United Kingdom and will cover any additional charges such as import duties and taxes.

We charge a flat fee of £6.95 for all UK deliveries.

We aim to ship your order as quickly as possible. However, due to the customs clearance now required, your order may arrive a few days later than usual.

UK returns are possible within 15 days and are free of charge. Please use the return label that comes with your order. If you have misplaced your return label, our Customer Care team will be happy to help you with a new one.

We aim to process your return within 5 to 7 working days once our warehouse has received it. You will receive your refund within 14 days after we have received the package, via the same payment method used for the original order.

Unfortunately, exchanging items ordered online is not possible. However, you can return the item and place a new order.

We aim to process your return within 3 to 4 business days after it arrives at our warehouse. You will receive your refund within 10 days of the return being processed, using the same payment method as your original order.

Please note that during promotions and sale periods, delivery and return processing by our carriers may be delayed by one to three days due to reduced capacity.

Unfortunately, it is not possible to return or exchange any products purchased online in our physical stores. All items bought online must be returned through our website.

We may cancel part of your order. This happens when we're processing simultaneous orders of the same item(s) and an item runs out of stock. If this happens, you will receive a cancellation email from us. If you are missing an item from your order and did not receive an email, please contact our Customer Care Team for more information.

Unfortunately, for security reasons, no changes can be made to your order once it has been placed.

Promotional codes are only valid on full-price items and exclude shipping costs. DENHAM collaborations are also excluded from promotions and discounts. For more information, please check the code's terms and conditions.

Discount codes cannot be applied to orders that have been placed and paid for already.