FAQ
CUSTOMER CARE
For any questions regarding your online order, contact our Customer Care Team (available in Dutch, English and German) directly via customerservice@denham.com or WhatsApp or phone: +31 20 344 9139
Include your contact information, order number and query and we will get back to you within 24 hours (Monday to Friday, 09:00 to 17:00).
Please use the menu below to learn more about our delivery options.
We offer free delivery on all orders above €180 within the European Union, and above $300 to the United States of America.
Countries | Carriers & Shipping times |
AUSTRIA | DPD: 2-5 working days *UPS Express: next working day |
BELGIUM | DPD: 2-5 working days BPost: 2-5 working days *UPS Express: next working day |
CZECH REPUBLIC | DPD: 2-5 working days |
FRANCE | Colissimo: 2-5 working days *UPS Express: next working day |
GERMANY | DPD: 2-5 working days GLS: 2-5 working days *UPS Express: next working day |
ITALY | DPD: 2-5 working days |
LUXEMBOURG | DPD: 2-5 working days |
THE NETHERLANDS | PostNL: 2-3 working days *UPS Express: next working day |
SPAIN No shipping to zip codes starting with 07 (Balearic Islands), 35 (Gran Canaria), 38 (Tenerife) | DPD: 2-5 working days *UPS Express: next working day |
POLAND | DPD: 2-5 working days |
UNITED KINGDOM No shipping to zip codes starting with GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, PO | Royal Mail: 5-7 working days |
UNITED STATES OF AMERICA | *UPS Express Saver: 2-5 working days |
*UPS Express: Order before 13:00 CEST (Mon - Thu only) for next business day delivery. Additional shipping costs are applied to this carrier.
Orders placed during the weekend will be processed in the following working days. Please note shipping may take longer during the sale period and holidays.
For the United Kingdom, please refer to the UK section for more information.
For our Japanese website, click here.
We offer free delivery on all orders above €180 within the European Union, and above $300 to the United States of America.
Countries | Order Value | Shipping Rate |
AUSTRIA, BELGIUM, CZECHIA, FRANCE, | €180+ | Free shipping |
AUSTRIA, BELGIUM, FRANCE, GERMANY, SPAIN, THE NETHERLANDS | Under €180 | €4.95 |
LUXEMBOURG | Under €180 | €5.95 |
CZECH REPUBLIC, ITALY, POLAND | Under €180 | €9.95 |
UNITED KINGDOM | - | £15.00 |
UNITED STATES | $300+ | Free shipping |
UNITED STATES | Under $300 | $50 |
You might be charged handling fees and/or taxes if your order passes through international customs. Customers (excluding UK customers) are responsible for paying any additional costs, including but not limited to customs, duties, and taxes.
To ensure you receive your order right on time for the holidays, please find the time schedule below for standard delivery:
Carrier | Last order date |
BPost | 18-12-2024 |
Colissimo | 19-12-2024 |
DPD | 19-12-2024 |
GLS | 19-12-2024 |
PostNL | 19-12-2024 |
Royal Mail | 18-12-2024 |
UPS | 16-12-2024 |
Shipping Costs: £15.00
Return Costs: Free of Charge
Carrier: Royal Mail
Shipping Time: Between 5 to 7 working days
Excluded zip codes: GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, PO
DENHAM still ships to the United Kingdom and will cover any additional charges such as import duties and taxes.
We charge a flat fee of £15.00 for all UK deliveries.
We aim to ship your order as quickly as possible. However, due to the customs clearance now required, your order may arrive a few days later than usual.
UK returns are possible within 15 days and are free of charge. Please use the return label that comes with your order. If you have misplaced your return label, our Customer Care team will be happy to help you with a new one.
We aim to process your return within 5 to 7 working days once our warehouse has received it. You will receive your refund within 14 days after we have received the package, via the same payment method used for the original order.
Please see below for details on our returns policy. We are always happy to assist you with your returns. Contact our Customer Care Team (customerservice@denham.com) with any further questions.
Return your order within 15 days after the delivery date. For customers in the Netherlands/US, returns are at your own expense.
It is not needed to register
Return item(s) must be unworn and with the original tags and labels.
It is not possible to return online purchases in-store.
For more information on your refund, or if you received a faulty/incorrect item please contact our Customer Service.
Return address for EU countries and US
DENHAM Bleckmann
Schelmaatstraat 9
The Netherlands
7575 BC Oldenzaal
Return address for UK only
Denham
c/o Bleckmann UK
Unit 11D, Broadmoor Road
South Marston,
Swindon
SN3 4WB, United Kingdom
Unfortunately, exchanging items ordered online for a different size, colour etc. is not possible. However, you can return the item and place a new order.
We aim to process your return within 3 to 4 business days after it arrives at our warehouse. You will receive your refund within 10 days of the return being processed, using the same payment method as your original order.
Please note that during promotions and sale periods, delivery and return processing by our carriers may be delayed by one to three days due to reduced capacity.
Unfortunately, it is not possible to return or exchange any products purchased online in our physical stores. All items bought online must be returned through our website.
Once you have placed your online order, you will receive a confirmation email. We will then start to process your order. To track the order, sign up to or log in to your DENHAM account. In your order history, you can check the status.
We may cancel part of your order. This happens when we're processing simultaneous orders of the same item(s) and an item runs out of stock. If this happens, you will receive a cancellation email from us. If you are missing an item from your order and did not receive an email, please contact our Customer Care Team for more information.
Unfortunately, for security reasons, no changes can be made to your order once it has been placed.
You can enter your promotional code in your 'Shopping cart’ before placing your order. If your promotional code isn't working, your code may be invalid, was already used, or is not applicable to the product(s) in your cart.
If you are still having trouble using your promotional code, please contact our Customer Care Team, and we will provide you with a new code.
Promotional codes are only valid on full-price items and exclude shipping costs. DENHAM collaborations are also excluded from promotions and discounts. For more information, please check the code's terms and conditions.
Discount codes cannot be applied to orders that have been placed and paid for already.
Which payment methods do you accept?
We accept the following payment methods:
iDeal
Visa
MasterCard
PayPal
SOFORT Banking (Germany only)
Bancomat (Belgium only)
ApplePay
Google Pay
American Express
All payments will be handled in the same currency the purchase is made in.
Want to get in touch with us? Select the department you wish to contact for further information.
Our Customer Service Team is available Monday to Friday, 9:00 am to 5:00 pm CET. We are closed on weekends and federal holidays in the Netherlands.
Call us on +31 (0)20 344 91 39
Or send us a message via Whatsapp: +31 (0)20 344 91 39 or click here
Email us at customerservice@denham.com (Dutch and English only)
Official websites of Denham The Jeanmaker B.V.:
www.denhamthejeanmaker.com www.denham.com www.denhamjapan.com www.denhamsa.co.za*
Always verify that you are visiting and shopping on our official websites by double-checking the URL in your browser's address bar. Be cautious of websites with slight variations or misspellings.
If you come across a suspicious website or are a victim of fraudulent activity, please contact our customer service team.
*Note: DENHAM South Africa operates as a franchise and may have policies that differ from our other locations. Please refer to their official website for more details on services, returns and more.
For all press and PR inquiries, please contact our PR team via press@denham.com.
For all questions regarding ethical responsibility, contact our Ethical Responsibility Officer via csr@denham.com.
Our Head Office is open Monday to Friday, 9:00 am to 5:00 pm CET.
Email: info@denham.com
Call: +31 (0)20 331 5039
Address: Hellingbaan 432, 1033 DB, Amsterdam
Please use the menu below to learn more about our delivery options.
We offer free delivery on all orders above €180 within the European Union, and above $300 to the United States of America.
Countries | Carriers & Shipping times |
AUSTRIA | DPD: 2-5 working days *UPS Express: next working day |
BELGIUM | DPD: 2-5 working days BPost: 2-5 working days *UPS Express: next working day |
CZECH REPUBLIC | DPD: 2-5 working days |
FRANCE | Colissimo: 2-5 working days *UPS Express: next working day |
GERMANY | DPD: 2-5 working days GLS: 2-5 working days *UPS Express: next working day |
ITALY | DPD: 2-5 working days |
LUXEMBOURG | DPD: 2-5 working days |
THE NETHERLANDS | PostNL: 2-3 working days *UPS Express: next working day |
SPAIN No shipping to zip codes starting with 07 (Balearic Islands), 35 (Gran Canaria), 38 (Tenerife) | DPD: 2-5 working days *UPS Express: next working day |
POLAND | DPD: 2-5 working days |
UNITED KINGDOM No shipping to zip codes starting with GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, PO | Royal Mail: 5-7 working days |
UNITED STATES OF AMERICA | *UPS Express Saver: 2-5 working days |
*UPS Express: Order before 13:00 CEST (Mon - Thu only) for next business day delivery. Additional shipping costs are applied to this carrier.
Orders placed during the weekend will be processed in the following working days. Please note shipping may take longer during the sale period and holidays.
For the United Kingdom, please refer to the UK section for more information.
For our Japanese website, click here.
We offer free delivery on all orders above €180 within the European Union, and above $300 to the United States of America.
Countries | Order Value | Shipping Rate |
AUSTRIA, BELGIUM, CZECHIA, FRANCE, | €180+ | Free shipping |
AUSTRIA, BELGIUM, FRANCE, GERMANY, SPAIN, THE NETHERLANDS | Under €180 | €4.95 |
LUXEMBOURG | Under €180 | €5.95 |
CZECH REPUBLIC, ITALY, POLAND | Under €180 | €9.95 |
UNITED KINGDOM | - | £15.00 |
UNITED STATES | $300+ | Free shipping |
UNITED STATES | Under $300 | $50 |
You might be charged handling fees and/or taxes if your order passes through international customs. Customers (excluding UK customers) are responsible for paying any additional costs, including but not limited to customs, duties, and taxes.
To ensure you receive your order right on time for the holidays, please find the time schedule below for standard delivery:
Carrier | Last order date |
BPost | 18-12-2024 |
Colissimo | 19-12-2024 |
DPD | 19-12-2024 |
GLS | 19-12-2024 |
PostNL | 19-12-2024 |
Royal Mail | 18-12-2024 |
UPS | 16-12-2024 |
Shipping Costs: £15.00
Return Costs: Free of Charge
Carrier: Royal Mail
Shipping Time: Between 5 to 7 working days
Excluded zip codes: GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, PO
DENHAM still ships to the United Kingdom and will cover any additional charges such as import duties and taxes.
We charge a flat fee of £15.00 for all UK deliveries.
We aim to ship your order as quickly as possible. However, due to the customs clearance now required, your order may arrive a few days later than usual.
UK returns are possible within 15 days and are free of charge. Please use the return label that comes with your order. If you have misplaced your return label, our Customer Care team will be happy to help you with a new one.
We aim to process your return within 5 to 7 working days once our warehouse has received it. You will receive your refund within 14 days after we have received the package, via the same payment method used for the original order.
Please see below for details on our returns policy. We are always happy to assist you with your returns. Contact our Customer Care Team (customerservice@denham.com) with any further questions.
Return your order within 15 days after the delivery date. For customers in the Netherlands/US, returns are at your own expense.
It is not needed to register
Return item(s) must be unworn and with the original tags and labels.
It is not possible to return online purchases in-store.
For more information on your refund, or if you received a faulty/incorrect item please contact our Customer Service.
Return address for EU countries and US
DENHAM Bleckmann
Schelmaatstraat 9
The Netherlands
7575 BC Oldenzaal
Return address for UK only
Denham
c/o Bleckmann UK
Unit 11D, Broadmoor Road
South Marston,
Swindon
SN3 4WB, United Kingdom
Unfortunately, exchanging items ordered online for a different size, colour etc. is not possible. However, you can return the item and place a new order.
We aim to process your return within 3 to 4 business days after it arrives at our warehouse. You will receive your refund within 10 days of the return being processed, using the same payment method as your original order.
Please note that during promotions and sale periods, delivery and return processing by our carriers may be delayed by one to three days due to reduced capacity.
Unfortunately, it is not possible to return or exchange any products purchased online in our physical stores. All items bought online must be returned through our website.
Once you have placed your online order, you will receive a confirmation email. We will then start to process your order. To track the order, sign up to or log in to your DENHAM account. In your order history, you can check the status.
We may cancel part of your order. This happens when we're processing simultaneous orders of the same item(s) and an item runs out of stock. If this happens, you will receive a cancellation email from us. If you are missing an item from your order and did not receive an email, please contact our Customer Care Team for more information.
Unfortunately, for security reasons, no changes can be made to your order once it has been placed.
You can enter your promotional code in your 'Shopping cart’ before placing your order. If your promotional code isn't working, your code may be invalid, was already used, or is not applicable to the product(s) in your cart.
If you are still having trouble using your promotional code, please contact our Customer Care Team, and we will provide you with a new code.
Promotional codes are only valid on full-price items and exclude shipping costs. DENHAM collaborations are also excluded from promotions and discounts. For more information, please check the code's terms and conditions.
Discount codes cannot be applied to orders that have been placed and paid for already.
Which payment methods do you accept?
We accept the following payment methods:
iDeal
Visa
MasterCard
PayPal
SOFORT Banking (Germany only)
Bancomat (Belgium only)
ApplePay
Google Pay
American Express
All payments will be handled in the same currency the purchase is made in.
Want to get in touch with us? Select the department you wish to contact for further information.
Our Customer Service Team is available Monday to Friday, 9:00 am to 5:00 pm CET. We are closed on weekends and federal holidays in the Netherlands.
Call us on +31 (0)20 344 91 39
Or send us a message via Whatsapp: +31 (0)20 344 91 39 or click here
Email us at customerservice@denham.com (Dutch and English only)
Official websites of Denham The Jeanmaker B.V.:
www.denhamthejeanmaker.com www.denham.com www.denhamjapan.com www.denhamsa.co.za*
Always verify that you are visiting and shopping on our official websites by double-checking the URL in your browser's address bar. Be cautious of websites with slight variations or misspellings.
If you come across a suspicious website or are a victim of fraudulent activity, please contact our customer service team.
*Note: DENHAM South Africa operates as a franchise and may have policies that differ from our other locations. Please refer to their official website for more details on services, returns and more.
For all press and PR inquiries, please contact our PR team via press@denham.com.
For all questions regarding ethical responsibility, contact our Ethical Responsibility Officer via csr@denham.com.
Our Head Office is open Monday to Friday, 9:00 am to 5:00 pm CET.
Email: info@denham.com
Call: +31 (0)20 331 5039
Address: Hellingbaan 432, 1033 DB, Amsterdam
CUSTOMER CARE
For any questions regarding your online order, contact our Customer Care Team (available in Dutch, English and German) directly via customerservice@denham.com or WhatsApp or phone: +31 20 344 9139
Include your contact information, order number and query and we will get back to you within 24 hours (Monday to Friday, 09:00 to 17:00).